Restaurant Emergency Contact Sheet

Confidential — Post In Manager's Office, Kitchen, And Bar

Restaurant Information

☎️ Life-Threatening Emergencies — Call First

Tip: Write In Your Local Emergency Numbers When Completing This Sheet.

🔥 Fire & Safety Systems

🏥 Medical & Insurance

⚡ Critical Utilities

🔧 Emergency Repairs & Maintenance

⚖️ Regulatory & Legal

👥 Key Internal Contacts

📍 Critical Equipment Locations

🛒 Key Suppliers — Emergency Contacts

🚨 Emergency Response Protocol

In All Emergencies:

1. ☐ Ensure Immediate Safety Of Guests And Staff — People First, Always

2. ☐ Call Emergency Services (911 / 999 / 112 Or Local Number) If Life Or Property Is At Risk

3. ☐ Notify Manager On Duty Immediately

4. ☐ Secure The Area — Evacuate If Necessary

5. ☐ Administer First Aid Only If Trained To Do So

6. ☐ Document Everything — Photos, Witness Statements, Exact Time

7. ☐ Contact Owner / GM as soon as safely possible

8. ☐ Do Not Discuss With Media — Refer All Queries To Management

9. ☐ Preserve All Evidence — Do Not Clean Or Disturb The Scene

10. ☐ Complete Incident Report Within 24 Hours

📋 Specific Scenario Protocols

🔥 Fire: Pull Alarm → Evacuate All Guests/Staff → Call Emergency Services → Close Fire Doors → Do Not Use Lifts/Elevators → Meet At Assembly Point → Do Not Re-Enter Until Cleared By Fire Authority

🩺 Medical Emergency: Call Emergency Services → Retrieve First Aid Kit / Aed → Do Not Move Injured Person Unless In Immediate Danger → Clear The Area → Document Time And Details → Contact Next Of Kin → Notify Management

💨 Gas Leak: Evacuate Immediately → Do Not Switch Lights Or Electrical Devices On/Off → Shut Off Gas Valve If Safely Accessible → Call Gas Provider And Emergency Services → Ventilate If Safe To Do So → Do Not Re-Enter Until Cleared By Authorities

⚡ Power Outage: Check Main Breaker → Call Electricity Provider → Activate Backup Generator If Available → Assess Fridge/Freezer Food Safety (Keep Doors Closed) → Contact Manager → Log Outage Duration For Insurance Claim

🔫 Robbery / Armed Threat: Comply — Do Not Resist → Do Not Make Sudden Movements → Activate Panic Button If Available → Call Police When Safe → Do Not Touch Anything → Note Suspect Descriptions → Preserve Cctv Footage → Debrief All Staff → Offer Counseling Support

🤢 Food Illness / Poisoning: Isolate Suspect Food Immediately → Do Not Discard — Preserve Samples With Batch Numbers → Record All Affected Persons → Call Local Health Department → Notify Management → Cooperate Fully With Inspectors → Document Everything

💧 Flooding / Burst Pipe: Shut Off Water Main → Switch Off Electricity If Water Is Near Electrical Sources → Call Plumber → Move Equipment And Stock To Safety → Document All Damage For Insurance → Notify Landlord/Property Manager

🌪️ Severe Weather / Natural Disaster: Monitor Local Alerts → Follow Local Authority Evacuation Orders → Shut Off Gas And Electricity If Directed → Secure Loose Outdoor Items → Document Property Damage → Contact Insurance Provider → Notify Management And Staff

🚗 Vehicle Accident (Delivery/Company Vehicle): Ensure Driver Safety First → Call Emergency Services If Injuries → Do Not Move Vehicles Until Police Arrive → Document Scene With Photos → Contact Insurance Provider → Notify Management

💻 Cyber Attack / Pos Breach: Disconnect Affected Systems From Network → Contact Pos/It Support Immediately → Notify Management And Owner → Do Not Attempt Repairs Without It Guidance → Document The Incident → Notify Payment Processor If Card Data Involved → Follow Data Breach Notification Laws In Your Country

🗓️ Document Maintenance

Reminder: Review And Update This Sheet Quarterly Or Whenever Contact Information Changes. All Managers Must Be Familiar With This Document. Post Printed Copies In The Manager's Office, Kitchen, Bar Station, And Staff Room. Keep A Digital Copy Accessible To All Managers.

This Template Is Designed For International Use. Replace All Emergency Numbers And Regulatory Agencies With Those Applicable To Your Country And Region.