Name: ___________________________
Date: _______________
Shift Time: _______________ To _______________
Manager On Duty: _______________
Shift Type: □ Lunch □ Dinner □ Full Day □ Breakfast
Section 1 — Staffing Overview
Position | Staff Name(S) | Present | Late | Called Out | Notes / Outstanding Performance |
Host / Hostess | _______________ | □ | □ | □ | _______________ |
Server(S) | _______________ | □ | □ | □ | _______________ |
Bartender | _______________ | □ | □ | □ | _______________ |
Busser / Runner | _______________ | □ | □ | □ | _______________ |
Kitchen Lead | _______________ | □ | □ | □ | _______________ |
Expo / Pass | _______________ | □ | □ | □ | _______________ |
Cashier | _______________ | □ | □ | □ | _______________ |
Cleaner / Steward | _______________ | □ | □ | □ | _______________ |
Other: _________ | _______________ | □ | □ | □ | _______________ |
Total Staff Scheduled: _____ Total Staff Present: _____ Shortfall: _____
Section 2 — Sales & Revenue Summary
Metric | Details |
Total Sales (Shift) | $ _______________ |
Dine-In Sales | $ _______________ |
Takeout / Delivery Sales | $ _______________ |
Bar / Beverage Sales | $ _______________ |
Average Spend Per Cover | $ _______________ |
Number Of Covers Served | _______________ |
Average Table Turn Time | _______________ Mins |
Peak Service Time | _______________ To _______________ |
Top-Selling Items | _______________ |
Slow Movers / 86'd Items | _______________ |
Voids / Comps / Discounts | $ _______________ — Reason: _______________ |
Delivery / Takeout Platform Notes | _______________ |
Section 3 — Guest Service Notes
Category | Details |
Compliments Received | _______________ |
Vip / Returning Guests Noted | _______________ |
Complaints / Service Failures | _______________ |
Complaint Resolution / Action Taken | _______________ |
Follow-Up Required (Yes / No) | □ Yes — Assign To: _______________ □ No |
Online Reviews / Social Media Mentions | _______________ |
Section 4 — Operational Issues Log
Area | Issue Noted | Urgency | Action Taken / Still Required | Assigned To | Resolved? |
Kitchen | _______________ | □ Low □ Med □ High | _______________ | _______________ | □ Yes □ No |
Bar | _______________ | □ Low □ Med □ High | _______________ | _______________ | □ Yes □ No |
Foh Equipment | _______________ | □ Low □ Med □ High | _______________ | _______________ | □ Yes □ No |
Bathrooms | _______________ | □ Low □ Med □ High | _______________ | _______________ | □ Yes □ No |
Hvac / Lighting | _______________ | □ Low □ Med □ High | _______________ | _______________ | □ Yes □ No |
Pos / Technology | _______________ | □ Low □ Med □ High | _______________ | _______________ | □ Yes □ No |
Stock / Inventory | _______________ | □ Low □ Med □ High | _______________ | _______________ | □ Yes □ No |
Cleaning / Hygiene | _______________ | □ Low □ Med □ High | _______________ | _______________ | □ Yes □ No |
Safety / Security | _______________ | □ Low □ Med □ High | _______________ | _______________ | □ Yes □ No |
Other: _________ | _______________ | □ Low □ Med □ High | _______________ | _______________ | □ Yes □ No |
Section 5 — Team Performance
Category | Name(S) | Details |
Standout Performance | _______________ | _______________ |
Coaching Required | _______________ | Behaviour / Issue: _______________ |
Training Opportunity Identified | _______________ | Topic: _______________ |
Disciplinary Action Taken | _______________ | Details: _______________ |
Staff Conflict / Hr Issue | _______________ | Details / Follow-Up: _______________ |
Section 6 — Health, Safety & Compliance
Check | Completed | Notes |
Health & Wellness Screening Done For All Staff | □ Yes □ No | _______________ |
All Staff In Correct Uniform and PPE | □ Yes □ No | _______________ |
Food Temperature Logs Checked And Signed | □ Yes □ No | _______________ |
Opening/Closing Cleaning Checklist Completed | □ Yes □ No | _______________ |
Any Health Or Safety Incident Reported | □ Yes □ No | Details: _______________ |
First Aid Kit Checked And Stocked | □ Yes □ No | _______________ |
Fire Exits Are Clear And Accessible | □ Yes □ No | _______________ |
Section 7 — Handover & Reminders For Next Shift
Item | Details | Priority |
Pending Task/Follow-Up | _______________ | □ Low □ Med □ High |
Pending Task/Follow-Up | _______________ | □ Low □ Med □ High |
Pending Task/Follow-Up | _______________ | □ Low □ Med □ High |
Vips / Events / Reservations To Watch | _______________ | _______________ |
Stock Or Supply Orders Placed / Pending | _______________ | _______________ |
Staff Notes For Incoming Manager. | _______________ | _______________ |
Section 8 — Manager's Closing Notes
Overall Shift Rating: □ Excellent □ Good □ Average □ Challenging
Shift Summary / Final Thoughts:
Manager Signature: _______________
Time Completed: _______________
Incoming Manager Signature
(Handover Confirmed): _______________ Time: _______________
Tips For Use
Tip | Detail |
Complete In Real Time | Fill Sections During The Shift, Not After — Details Are More Accurate And Nothing Gets Missed. |
Handover Briefing | Review This Log With The Incoming Manager Face-To-Face During Shift Changeover. |
Archive Every Log | Store Completed Logs, Digitally Or Physically, For At Least 90 Days For Performance Tracking And Audits. |
Weekly Review | Use Shift Logs In Weekly Management Meetings To Identify Recurring Issues And Trends. |
Escalation Rule | Any High Urgency Issue Must Be Communicated To The General Manager Or Owner Within The Same Shift. |
No-Blame Culture | Encourage Honest Reporting — Accurate Logs Protect The Business And The Team. |