Refund Policy
Last Updated: February 12, 2026
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NO REFUNDS ON DIGITAL PRODUCTS
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Due to the nature of digital products, all sales of PDF templates, forms, checklists, and downloadable resources from Restaurantforms.com are final and non-refundable.
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WHY WE DON'T OFFER REFUNDS:
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1. Immediate Access: Upon purchase, you receive instant access to download your digital product. Once downloaded, the product cannot be "returned" as it is now in your possession.
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2. Digital Nature: Unlike physical products, digital files can be copied, saved, and used indefinitely. We cannot verify if files have been deleted after a refund request.
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3. Affordable Pricing: Our products are priced affordably to provide maximum value to restaurant owners, managers, and staff while keeping costs low.
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WHAT WE DO OFFER:
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• Detailed Product Descriptions: Each product page includes comprehensive information about what's included so you can make an informed purchase decision.
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• Preview Information: We provide detailed descriptions and specifications to help you understand exactly what you're purchasing.
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• Product Support: If you experience technical issues downloading your purchase, please contact us at info@restaurantsforms.com, and we'll assist you promptly.
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DAMAGED OR DEFECTIVE FILES:
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If you receive a corrupted file or experience technical issues that prevent you from accessing your purchase, please contact us within 7 days of purchase at info@restaurantsforms.com. We will work with you to resolve the issue by providing a replacement file or technical assistance.
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ACCIDENTAL DUPLICATE PURCHASES:
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If you accidentally purchase the same product twice within a 24-hour period, please contact us immediately at info@restaurantsforms.com with your order details. We will review duplicate purchases on a case-by-case basis.
EU & UK CUSTOMERS (RIGHT OF WITHDRAWAL):
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In accordance with EU/UK consumer laws, the 14-day "cooling-off" period for refunds does not apply to:
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• Digital content once download/access has begun with consumer consent
• Customized goods or services that have been started or completed
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By using our services, you acknowledge and agree to waive the right of withdrawal under these exceptions where applicable.
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UTILITY TOOLS:
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Our free utility tools (Restaurant Staffing Calculator, Server Task Assignment Hub, Restaurant Special Generator) remain completely free to use and accessible without charge. No refunds are applicable as no payment is required.
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QUESTIONS OR CONCERNS:
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If you have any questions about this refund policy or need assistance with a purchase, please contact us at:
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Email: info@restaurantsforms.com
Contact Form: www.restaurantsforms.com/contact-8
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We aim to respond within 48 hours (excluding weekends and holidays).
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By completing a purchase on Restaurantforms.com, you acknowledge that you have read, understood, and agree to this refund policy.
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SUMMARY:
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📥 Digital PDFs: All sales are final and non-refundable due to the instant download nature
🛠Free Utilities: Generators remain free to use
✅ Legal Compliance: We comply with EU/UK laws on digital goods and services
💬 Support: Technical issues resolved within 7 days of purchase