Server Training Checklist
Training Record Information
Server Name: _________________________
Trainer: _____________________________
Start Date: ___________________________
Completion Date: ______________________
Training Category | Training Requirements | Completed | Trainer Signature |
FOOD SAFETY & SANITATION | |||
Complete food handler certification course | ☐ | ||
Learn proper hand washing techniques | ☐ | ||
Understand cross-contamination prevention | ☐ | ||
Know temperature danger zones for food | ☐ | ||
Practice safe food handling procedures | ☐ | ||
Learn cleaning and sanitizing protocols | ☐ | ||
MENU MASTERY | |||
Memorize all appetizers and ingredients | ☐ | ||
Study main course preparations and sides | ☐ | ||
Learn dessert options and descriptions | ☐ | ||
Understand beverage menu completely | ☐ | ||
Know all allergen information by heart | ☐ | ||
Practice upselling techniques | ☐ | ||
POINT OF SALE SYSTEM | |||
Complete POS system training module | ☐ | ||
Practice order entry and modifications | ☐ | ||
Learn payment processing procedures | ☐ | ||
Understand discounts and promotions | ☐ | ||
Master splitting checks and group orders | ☐ | ||
Know how to void and comp items | ☐ | ||
CUSTOMER SERVICE EXCELLENCE | |||
Complete hospitality training course | ☐ | ||
Learn greeting and seating procedures | ☐ | ||
Practice active listening skills | ☐ | ||
Study complaint resolution methods | ☐ | ||
Master the art of suggestive selling | ☐ | ||
Understand service timing standards | ☐ | ||
BEVERAGE SERVICE | |||
Learn coffee preparation techniques | ☐ | ||
Study wine service procedures | ☐ | ||
Practice cocktail descriptions | ☐ | ||
Understand responsible alcohol service | ☐ | ||
Know non-alcoholic specialty drinks | ☐ | ||
Master proper glassware selection | ☐ | ||
TABLE MANAGEMENT | |||
Learn efficient table rotation system | ☐ | ||
Practice multi-table time management | ☐ | ||
Study proper table setting standards | ☐ | ||
Understand reservation system | ☐ | ||
Master seating chart navigation | ☐ | ||
Learn special occasion preparations | ☐ | ||
EMERGENCY PROCEDURES | |||
Complete first aid training course | ☐ | ||
Learn choking response procedures | ☐ | ||
Understand fire evacuation plans | ☐ | ||
Study medical emergency protocols | ☐ | ||
Know incident reporting procedures | ☐ | ||
Practice emergency communication | ☐ | ||
CASH HANDLING | |||
Complete money management training | ☐ | ||
Learn credit card processing safely | ☐ | ||
Study cash register operations | ☐ | ||
Understand tip reporting requirements | ☐ | ||
Practice making change accurately | ☐ | ||
Know theft prevention techniques | ☐ | ||
TEAM COLLABORATION | |||
Learn kitchen communication protocols | ☐ | ||
Study shift handover procedures | ☐ | ||
Practice conflict resolution skills | ☐ | ||
Understand role responsibilities | ☐ | ||
Master support system usage | ☐ | ||
Learn feedback delivery methods | ☐ | ||
HEALTH & SAFETY | |||
Complete workplace safety training | ☐ | ||
Learn proper lifting techniques | ☐ | ||
Study slip and fall prevention | ☐ | ||
Understand chemical handling safety | ☐ | ||
Know personal protective equipment use | ☐ | ||
Practice injury reporting procedures | ☐ | ||
OPENING PROCEDURES | |||
Learn daily setup checklist | ☐ | ||
Study equipment inspection process | ☐ | ||
Practice inventory checking | ☐ | ||
Understand cleaning verification | ☐ | ||
Master preparation task priorities | ☐ | ||
Know troubleshooting basic issues | ☐ | ||
CLOSING PROCEDURES | |||
Learn end-of-shift cleanup protocols | ☐ | ||
Study cash reconciliation process | ☐ | ||
Practice equipment shutdown safely | ☐ | ||
Understand inventory restocking | ☐ | ||
Master security procedures | ☐ | ||
Know maintenance reporting | ☐ | ||
SPECIAL DIETARY NEEDS | |||
Study gluten-free menu options | ☐ | ||
Learn vegetarian and vegan choices | ☐ | ||
Understand diabetic considerations | ☐ | ||
Know low-sodium alternatives | ☐ | ||
Master allergy accommodation | ☐ | ||
Practice modification requests | ☐ | ||
UPSELLING & SALES | |||
Complete sales training course | ☐ | ||
Learn appetizer promotion techniques | ☐ | ||
Study beverage pairing suggestions | ☐ | ||
Understand dessert selling strategies | ☐ | ||
Practice add-on recommendations | ☐ | ||
Master seasonal promotion knowledge | ☐ | ||
CULTURAL SENSITIVITY | |||
Complete diversity training program | ☐ | ||
Learn respectful communication | ☐ | ||
Study dietary restriction awareness | ☐ | ||
Understand accessibility needs | ☐ | ||
Practice inclusive service methods | ☐ | ||
Know language barrier solutions | ☐ | ||
SERVER CLEANING ASSIGNMENTS | |||
Learn daily cleaning task schedule | ☐ | ||
Study sanitizing station procedures | ☐ | ||
Practice table reset and deep cleaning | ☐ | ||
Understand restroom maintenance duties | ☐ | ||
Master floor cleaning techniques | ☐ | ||
Know equipment cleaning protocols | ☐ | ||
LARGE TABLE SERVICE | |||
Study group dining coordination | ☐ | ||
Learn multiple order management | ☐ | ||
Practice synchronized food delivery | ☐ | ||
Understand group billing procedures | ☐ | ||
Master large party communication | ☐ | ||
Know special event service protocols | ☐ | ||
MEETING AND SEATING CUSTOMERS | |||
Learn proper greeting techniques | ☐ | ||
Study seating preference assessment | ☐ | ||
Practice reservation confirmation | ☐ | ||
Understand wait time management | ☐ | ||
Master accessibility accommodation | ☐ | ||
Know special occasion recognition | ☐ |
Final Assessment
Evaluation Area | Score (1-10) | Supervisor Signature |
Menu Knowledge | _____ | |
Customer Service | _____ | |
Technical Skills | _____ | |
Safety Compliance | _____ | |
Overall Performance | _____ |
Manager Approval:
Name: _________________________________
Signature: ______________________________
Date: ___________________________________
Server Acknowledgment:
Signature: ______________________________
Date: ___________________________________
This training checklist ensures comprehensive preparation for professional food service. Regular reviews help maintain high standards and continuous improvement.