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Taking an Order: In-depth Server  Guide
 
Unlock the gold standard in restaurant service with this comprehensive, expertly designed PDF training manual. Created for owners, managers, and training teams, this in-depth guide transforms servers into revenue-generating, guest-delighting professionals by mastering the most essential (and often overlooked) element of service: taking the perfect order.
 
Whether you’re onboarding new staff or leveling up veterans, this resource breaks down every aspect of effective order-taking—from mastering menu knowledge and allergy protocol to strategic upselling, error prevention, and VIP service delivery.
 
What’s Inside:
  • Pre-Shift Prep Tools: Menu mastery, equipment checklists, and daily briefing standards
  • Guest Interaction Scripts: First impressions, beverage suggestions, and celebration etiquette
  • High-Converting Upselling Techniques: Subtle language and psychological frameworks to boost average checks
  • CLEAR Order-Taking Framework: A proven 5-step method to ensure accuracy and build guest confidence
  • Professional Order Formatting Examples: Including seat charts, dietary requests, and allergy flagging
  • Family, Business & Large Party Protocols: Specialized tactics to handle any guest type or situation
  • Kitchen Communication Standards: Step-by-step methods to prevent errors and ensure seamless execution
  • Performance Benchmarks: Metrics, self-assessments, and training goals for continuous improvement
  • Advanced Skills Section: Memory training, de-escalation techniques, and upselling psychology
  • Critical Mistakes to Avoid: With real-time recovery scripts and escalation protocols
  • Full Order-Taking Checklist: Step-by-step from greeting to follow-up
 
Who It’s For:
  • Restaurant owners & managers looking to improve service consistency and guest satisfaction
  • Server trainers and FOH supervisors building onboarding programs
  • New servers wanting to fast-track their skills
  • Veteran servers ready to elevate their craft and income
  • Hospitality consultants and training professionals
 
Key Benefits:
  • Reduce order errors and kitchen complaints by up to 90%
  • Increase average check totals by 15–20% with simple upselling techniques
  • Achieve consistently high guest satisfaction ratings (4.5+ stars)
  • Turn average servers into top-performers and guest favorites
  • Streamline service training with plug-and-play checklists, systems, and scripts
 
Format:
  • PDF Download
  • Professionally designed layout for tablet, mobile, or print
  • Bonus: Printable Order-Taking Checklist (for daily use)

Taking an Order: Server Guide

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