Blog & Guide Articles

Illustration of a confident waiter surrounded by icons representing specialized roles such as health and safety, ambience control, and signage management, highlighting the concept of individual core duties in a restaurant team.

Why Every Waiter Should Have a Core Duty: Building a Smarter Restaurant Team

The modern restaurant industry faces unprecedented challenges in maintaining consistent service quality while managing operational costs. Traditional front-of-house structures often leave critical micro-tasks overlooked, creating gaps in service delivery that can significantly impact guest satisfaction and operational efficiency. The solution lies not in hiring additional staff, but in reimagining how existing team members contribute to the restaurant's success beyond their p

The Third Umpire Customer Service Method: A Game-Changing Approach to Customer Satisfaction

In the competitive restaurant industry, exceptional customer service can make or break a business. While most establishments use security cameras primarily for theft prevention, security and incident documentation, there's an untapped opportunity to transform these systems into powerful customer service tools.

Thumbnail image showing a POS system with an error icon and the text “What to Do When Your POS System Crashes Mid-Service” on a coral background.

Can AI Save You? What to Do When Your POS System Crashes Mid-Service

The restaurant industry is experiencing a technological revolution. From AI-powered inventory management to machine learning-driven menu optimization, smart systems are transforming how we serve customers. But what happens when these sophisticated systems fail during your busiest service? Can artificial intelligence actually help you navigate a POS crisis, or are you back to old-school survival tactics?

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